From: Columbia University Services <firstname.lastname@example.org>
Date: Fri, Feb 17, 2017 at 2:52 PM
Subject: Incident INC0958712 has been updated
Incident INC0958712 has been updated with a comment. Please review the comment below, and if you would like to add a comment in response, click on the URL provided. Please be advised, you may comment via a response to this email. Your comments will be added directly to the Incident.
Service: CUIT Wireless Network
Short Description: CU secure app for Windows 10
Technician: John Wu
As per our conversation, please try downloading the secureW2 app from the following website, and let me know if it works for you or not.
CUIT service desk
Click here to respond: INC0958712